Here's where we weigh in with our go to market perspectives!
Height Of eBanking Irony
Irony is when my bank wants me to visit its branch to update my email. I wonder why I can’t convey my new email address to my bank via Internet Banking or in a letter signed by me in ‘wet ink’. Read our blog>>>
If You Must Use A Long Form, At Least Pre-Fill As Much Of It As You Can
EMAIL360 helps marketers start the conversation with their website visitors by collecting the barest minimum contact information. However, if you must have more than just the visitor's name and email, go ahead with a long form. But try to pre-fill as many fields in it as possible. Read our blog>>>
TransPromos Help Billers Grow Advertising Revenues
Electronic delivery of bills and statements promises to save stationery, printing and postage costs for banks, mobile network operators, municipalities / boroughs, utilities and other types of billers. The primary purpose of this blog post is to bring TransPromos into this discussion and examine how they introduce the revenue dimension into a topic that has hitherto been driven by cost alone. Read our blog>>>
The Business Case For Social Media Customer Service
In a previous blog post, we’d written about customer service via social media and how it could be a great experience for customers of airlines, banks, insurers, mobile network operators and other service providers. We now look at social media customer service from the perspective of service providers to figure out “what’s in it for them”. Unless service providers derive some benefits from this channel, we can be sure that most of them will simply shut it down, citing budget, ROI or compliance reasons. Read our blog>>>
Even if your company is not on social media, your prospects, customers, employees and other stakeholders invariably are. What businesses need is a simple way of monitoring the social media buzz that’s of interest to them and the ability to take take timely action to both reinforce their positive image and counter negative perceptions about themselves. Enter HEATMAP360. Read our blog>>>
How Can Organized Retailers Respond To Showrooming?
‘Showrooming’ is being projected as a new threat posed by e-commerce websites to organized retailers’ brick-and-mortar stores. Neither a fad or entirely new, showrooming has changed over the years in many ways. Read our blog>>>
Making QR Codes Work
Having covered the whats and the whys of QR codes, the aforementioned proliferation of malfunctioning QR codes suggests that it’s time to focus on the question of “how QR codes”. Here are some tips. Read our blog>>>
Price Optimization: Boon Or Bane For Big Box Retailers?
Over the years, my family has been shopping mostly at four big box retailers. Let’s call them A, B, C and D. Unlike D, Retailers A, B and C run loyalty programs, of which we’re members. Recently, we stopped making any purchases at the first three and diverted our entire custom to Retailer D. Why? Read our blog>>>
To Pinterest Or Not To Pinterest?
With all the recent buzz around Pinterest, our inboxes have been flooded with several white papers and blog posts on the relevance of the latest social media network for B2B. After a quick glance at its website, we realized that it was easier to simply jump aboard Pinterest than to keep mulling over whether to join it or not. Read our blog>>>
Customers Of The World Unite, You Have Nothing To Lose But The Call Center Hold Music
Around the end of 2009, my HP OfficeJet printer had broken down. I promptly logged a call with the local office of Hewlett Packard’s service partner. After several futile attempts over the next three days to get its engineer to visit my office to inspect the defective unit, I gave up with the vendor’s local office and decided to escalate my complaint to its head office. Thankfully, the company’s Vice President for Business Development happened to be one of my LinkedIn connections. I sent him a quick message explaining my problem. He apologized on behalf of his local office and immediately connected me to his company’s Vice President – Service. From there, it was relatively smooth sailing all along. Long story short, I continue to be a happy user of this printer three years later. This was my first taste of using social media for customer service. Read our blog>>>
Will Mobile Blogs Impoverish Bloggers?
I recently shifted a lot of my blog reading from a laptop to a smartphone. Some blogs like TechCrunch can be accessed via mobile web (apart from PC web, that is) whereas others like Finextra, Huffington Post and Labnol (Digital Inspiration) are available as native Android Apps. I found TechCrunch and Huffington Post to be very well optimized for the smaller form factor. Read our blog>>>
Whither Cross Selling & Upselling With eBills & eStatements?
For a long time, I’ve been hearing about how electronic bill presentment and payment (EBPP) solutions enable billers to do more cross-selling and upselling. Sounded great then, sounds great now. However, it never seems to happen in actual practice. Read our blog>>>
How MNOs Can Use Mobile Apps To Boost ARPU
I’ve used 3G in the UK several years ago but it was only recently that I “onboarded” on to this high-speed mobile network in India. I took baby steps by first signing up for the entry-level plan offered by my Mobile Network Operator (MNO). Read our blog>>>
Pushing The Envelope On Technology – Part 2
In this Part 2, let me share the results of my personal experience with these initiatives and voice a few concerns around their implementation. Read our blog>>>
Launching GTM360 Mobility Solutions
We’re pleased to launch GTM360 Mobility Solutions. This new line of business focuses on design, development and support of Android apps that are functionally-rich and call for superior user experience. Our areas of specialization include location based (LBS) apps, QR codes and apps centered around sales and marketing. Read our blog>>>
Say Goodbye To Leakages & Delays In Handling Your Website Leads
The new “Rocket Routing” feature of our EMAIL360 website leadgen application automatically routes leads for different products and services to different people in these companies – and, that too, in realtime. With EMAIL360, sales and marketing managers can say goodbye to leakages and delays when leads are routed manually, and be assured that each lead will be handled by the most most capable employee in their organization. Read our blog>>>
Pushing The Envelope On Technology – Part 1
Banks have the opportunity to cut costs and enhance customer experience by adopting mobile, social media and other cutting edge technologies. However, most of them drag their feet on being innovative, often citing security concerns, regulatory constraints, and so on. Read our blog>>>
Why “Overcoming The Tyranny Of Excel” Is A Lousy Positioning Theme
Time and again, we come across companies who position their software around the theme of “overcoming the tyranny of Excel”. Recent examples include developers of a business activity monitoring (BAM) platform and a mobile secondary sales application. Read our blog>>>
Use Marketable Items To Provide Targeted Solutions
At the NASSCOM Leadership Summit currently underway in Mumbai, India, the CIO of a leading American company advises Indian IT companies to “come up with targeted solutions for clients’ problems rather than putting a whole lot of effort into a generic sales approach”. Marketable Items created by GTM360 help IT product and services companies to do exactly that. Read our blog>>>
Why Pay For Content When You Can Get It For Free?
As we’d pointed out in this blog post a couple of years ago, just because micropayments support convenient ways to pay for digital content doesn’t necessarily mean that people will pay for it. People will pay for content only if they can’t get it for free easily and when they find enough value in it worth paying for. Read our blog>>>
Is Google AdWords 15X Better Than LinkedIn Ads?
When we’d last executed search engine marketing (SEM) campaigns on Google AdWords and LinkedIn Ads, we found that, Google attracted almost 15X greater traffic than LinkedIn. We recently did a couple of B2B technology campaigns on these two advertising platforms. On this occasion, we compared not only their CTR percentages but also their cost-per-click (CPC) figures. Read our blog>>>
SaaS Will Change The Outcome Of The Bloatware Versus Light Apps Debate
We recently developed and delivered a mobile app called RAPP360. Short for Residency Audit App 360, RAPP360 makes it very easy for people having multiple residences to respond to tax audits from different jurisdictions by providing a detailed log of their physical location over the previous years. Read our blog>>>
ePayments Have A Long Way To Go
My stock trading account and the bank account to which it is linked are both held at the same bank which is a Top 3 private sector bank in India. Around five-six years ago, this bank changed all bank account numbers from 11 to 12 digits by adding a leading zero at the start of the old account number. Therefore, an old account number like 001 0400 8953 became 0001 0400 8953. Read our blog>>>
Is Email Principally Unsuited For Delivering Statements?
In the past, I’ve given several reasons to explain my preference for printed bills and statements. I’ve recently begun to feel that there’s perhaps a more fundamental and deep-rooted reason for my aversion for e-statements. Read our blog>>>
Beware Of Losing Sales With Bad Loyalty Programs
It wasn’t so long ago that I’d blogged about how one particular retailer’s loyalty program actually bred disloyalty. The ink is hardly dry on that post and I’ve already found another retailer that’s going down the same path and is bound to lose sales as a result of its poorly conceived loyalty program. Read our blog>>>
The Tug-of-War Between Different Pricing Models
Marketers are familiar with cost-plus and value-based as two most frequently used pricing models for products and services. Under cost-plus pricing, all input costs are totalled up and a markup is applied on top to arrive at the selling price. On the other hand, value-based pricing sets the selling price based on brand, competitor prices, perceived value of pain solved or gain created, and many other factors that are not linked to input costs. Read our blog>>>
Jumping On The Omnichannel Bandwagon – Part 3
In this concluding part, we’ll explain what omnichannel behavior could mean in the context of retail banking and suggest ways by which banks could jump on to the omnichannel bandwagon even if they didn’t / couldn’t fix shortcomings in their current multichannel offerings. Read our blog>>>
Fortune GLOBAL 500 And Indian IT Companies
In its 15 Aug 2011 issue, FORTUNE magazine acknowledged that it “erroneously omitted Chrysler Group from the GLOBAL 500 list” published a fortnight earlier. It goes on to regret this error. Sounds more like a blunder to me. Apart from this blemish, this year’s FORTUNE GLOBAL 500 issue is a lot better than the lacklustre one of last year’s. Read our blog>>>
Jumping On The Omnichannel Bandwagon – Part 2
In Part-1 of this blog post, we introduced the concept of omnichannel banking and explained how it differed from multichannel banking. We’d claimed that 100% multichannel support was neither necessary nor practical. In this Part-2, we’ll explain why. Read our blog>>>
Differentiate Your Product By Going The Extra Mile – Part 3
When I wrote Differentiate Your Product By Going The Extra Mile, I’d meant it to be the second and concluding post. But, I recently came across a few more updates – some positive and some not so positive – on this subject that I thought I must share, hence this third part. Read our blog>>>
Jumping On The Omnichannel Bandwagon – Part 1
Enough and more has been written about how banks lack fully fledged multichannel support. The degree of multichannel support offered by banks varies from product to product and from one bank to another. Let’s take the example of opening a checking account. Read our blog>>>
GenY Is The Sweet Spot For QR Codes In Ads – At Least For Now
The use of QR codes in advertisements continues unabated. We came across three of them on a single day recently. As you can see below, there’s one from the leading Indian retailer SHOPPERS STOP, another from THE BODY SHOP, the UK-headquartered multinational that is the global leader in ethically produced beauty products, and the third one from the leading IT magazine DATAQUEST. Read our blog>>>
Differentiate Your Product By Going The Extra Mile – Part 2
In Part 1 of this blog post, we’d compared the realtime SMS alerts for credit card transactions sent out by two banks, BANK1 and BANK2. In this Part 2, we’ll look at these SMS alerts as ‘products’ and see how well they work for the customer towards detecting and preventing fraudulent credit card transactions. Read our blog>>>
Differentiate Your Product By Going The Extra Mile – Part 1
Credit card holders in India might have noticed of late that they’re receiving SMS alerts on their mobile phones each time they use their cards. I’m not sure if this is a bank/card-specific initiative or the outcome of some new government regulation applicable across the industry, but I’ve been receiving these notifications from the issuers of both my Visa credit cards since the middle of June. Read our blog>>>
Art Meets Science With A/B Testing – Part 2
We were recently curious to find out if there was any scope for improvement in the text and color of the CTA element on the homepage of our EMAIL360 website. Read our blog>>>
Art Meets Science With A/B Testing – Part 1
Beneath their hoods, software applications and websites may be all science but there’s a lot of art on their surface. There’s no right answer when it comes to screen layout, color schemes, navigation flows and other design elements. Read our blog>>>
Goodbye SEO, Welcome SDO
In the first part of this post titled Does Google Find Something Different About You?, we’d covered the ‘Something different’ section of Google search results. In this part, we shall explore reciprocal relationships between a company and its SDG members. Read our blog>>>
Usability Can Cut Costs
Usability is generally associated with benefits like reduced friction, superior UX and greater cross-selling for e-commerce providers. During a recent transaction, I realized how better usability could also cut costs for an online business. Read our blog>>>
Does Google Find ‘Something Different’ About You?
Although we believe it’s been around for a while, it was only recently that we stumbled upon the ‘Something different’ section on the left-hand panel of Google search results. Read our blog>>>
Developing The Product Mindset
India has done very well for itself as an IT services destination Recently, there has been a mushrooming of IT product companies in India. Product companies need to recognize that the product business calls for a different mindset. Read our blog>>>
Who Will Bell The ‘QR Code Reader’ Cat?
In the three months since we’d written about QR codes, their usage by advertisers has seen strong traction. However, after a quick-and-dirty study of the user community during the same period, we learned that... Read our blog>>>
There’s no shortage of blogs, articles and books written by pundits offering advice to executives on how to nurture innovation within their companies. However, the question “why innovate?” seems to have acquired the status of a “holy cow”, judging from the relative lack of buzz around this subject. Read our blog>>>
Creating The “Network Glue”
After trying and failing to locate a trusted plumber, electrician and handyman via yellow pages and other directory services, I recently came across GigPark. Its promise to leverage my social network to become the easiest way to “discover the trusted local businesses your friends use” seemed like manna from heaven. I rushed to GigPark, registered immediately and linked it to my Facebook and Twitter accounts. Read our blog>>>
UX Is Lot More Than Eye Candy
A couple of years ago, we’d created a marketable item around Web 2.0 technologies that was targeted at banks. At the time, we’d inferred a growing interest in online shopping for financial products when an increasing number of Gen Y / Millennials began to ask, “If I can buy a book, CD or, even a car, online, why should I visit a branch to open a checking account?” Given this background, I was very excited when I recently read that a leading bank in Australia launched a new Internet Banking portal that was inspired by online shopping portals. Read our blog>>>
How Many More PFMs Do We Need?
To paraphrase a Bob Dylan classic, “How many WeSabes and Kublaxes will have to shut down before PFMs call it a day?” Read our blog>>>
What If Google Only Displayed Ads?
Readers might have noticed a spate of recent articles complaining about the deteriorating quality of Google search results. On the other hand, people haven’t seen any cause for concern in Google’s financial performance. Read our blog>>>
Why B2B Suppliers Should Accept Credit Cards
7-11 and other B2C merchants, who have long been accepting credit cards, have recently started protesting against the 1.5-2% merchant fees charged by banks for processing credit card payments. That being the case, you might find the title of this post a bit strange and wonder why we’re recommending B2B suppliers to start accepting credit card payments now. Read our blog>>>
The Mark Of A Great Product
I think it was Pink Floyd who said, “we never thought of it that way”, when someone asked them to comment on a particular interpretation of one of their songs. It’s the mark of a great “product” when its consumers come up with different uses for it than contemplated by its creators. Microsoft Word, Excel and many world-class ERPs show such signs. In our own sphere, we came across such a product last year. Read our blog>>>
Facebook & Unintended Consequences
Being a social network revolving around an individual’s personal life, Facebook’s allure to consumer goods companies and B2C brands has been obvious. But, when it came to B2B, I never “got” Facebook. Read our blog>>>
Treat Complaints As An Opportunity For Cross-Selling & Upselling
In this blog, James Clark muses why banks find it so difficult to handle complaints. As products and services are becoming more complicated, complaints about them are getting increasingly trickier to convey, understand and resolve. On the other hand, cryptc n SMS / IM style of comms reglrly adpted by both sides is aggrvtng d prob. Read our blog>>>
About Technology “Stress Tests” In Liquidity Risk Management
Management of liquidity risk in financial institutions has been a major thrust of regulation enacted in the wake of the Great Recession. Many American and European banks recently went through stress tests to certify the quality of assets in their books. The Basel III framework from the Bank of International Settlements – often called the Central Bank for Central Banks – has raised the percentage of senior capital required to be maintained by banks in liquid and near-liquid assets. Since liquidity risk, in simple terms, is faced when a bank runs out of money, these measures are not difficult to understand. Read our blog>>>
Positioning Technology As A Risk-Free Way Of Cutting Costs
Every downturn sees several technology vendors urging customers to look beyond headcount reduction in order to cut costs. In a recent example, a cash management vendor promotes improvement of straight-through processing as a way to improve efficiency, and hence cut costs. Most of these pitches fall on deaf ears. Read our blog>>>
Use High-Tech With Caution In Ads
Of late, there has been a spate of print media ads that encourage readers to learn more about the advertised product by serving up online experiences immediately on their mobile phones. Read our blog>>>
Use QR Codes To Create Augmented Reality & Bolster Conversion Of Leads To Deals
The other day, during a visit to the local temple, I came across a poster advertising a concert for Carnatic music, which is a South Indian classical music form. I was very keen on attending it. However, since there was a lot of crowd in the temple at the time and because I didn't have anything to write on, I couldn't note down any details of the concert pertaining to singer, venue, date and the box office telephone number. Read our blog>>>
How Businesses Can Overcome The Tyranny Of Friction
Writing in the Finextra blog about the tyranny of friction, David Strachan provides a personal example of how Flippin’ Pizza lost his pizza order due to friction. Transaction friction is a highly underrated threat for any business. Read our blog>>>
How Humanlike Are Virtual Agents?
From their early – and much parodied – avatar of the animated paperclip in Microsoft’s Clippit, virtual agents have come a long way. Virtual agents are intelligent Web robots with humanlike persona that have the ability to interact with website visitors in automated dialog, understand users’ needs, guide them to Web pages without navigation, cause images to pop up, highlight portions of their screens Read our blog>>>
Suggestions For The Indian Software Product Industry
With our experience with some of India's leading software product companies, we firmly believe that implementation of these suggestions would help improve the success rate of the Indian software product industry. Read our blog>>>
A CAPTCHA A Day Keeps Customers Away
It wasn’t very long ago that I’d extolled the virtues of reCAPTCHAs and had introduced them in this blog to make it easy for people to leave behind comments without my getting hit by tons of spam. However, I’ve recently been finding reCAPTCHAs to be quite complex. Fearing that they’d confuse readers wishing to leave comments, I recently replaced them with... Read our blog>>>
GTM360 Launches SAP Mailing List v2
Around three months ago, we launched our SAP MAILING LIST product which then contained around 3,500 contacts of SAP customers and partners. Apart from fielding inquiries from several prospective customers, we derived a few useful insights during this period. Read our blog>>>
Why Implementation Methodologies Won’t Go Away Anytime Soon
Involved especially in ERP and other large change initiatives, SAP ASAP, Oracle AIM and other implementation methodologies codify “the key steps in a typical project, thus being able to deploy less experienced resources who, equipped with a methodology, would be able to complete the project with minimal previous experience“. Read our blog>>>
Preserve Aspect Ratios & Protect Corporate Identities!
Just by looking at the picture on the right, if you can guess who is featured on it, you don’t need to read any further. However, like most of us with normal eyesight, if you’re able to recognize that it’s Aishwarya Rai only after clicking on the image, welcome to the world of distorted images on the world wide web. While this is an extreme example of distortion, let’s see a few relatively common examples. Read our blog>>>
IT Services Companies Can Achieve Laserlike Focus With Marketable Items
Indian offshore-centric IT services firms have created a multi-billion dollar business from nothing in shorter than three decades. Companies, large and small, have reached here by riding the wave of lower costs to offer a broad range of services to overseas customers. Now, according to this report, it looks like what got them here won’t get them there. Read our blog>>>
PIPL Digs Deeper And Delivers Richer Contact Information
Business development executives and inside salespersons crave for direct telephone numbers of contacts in potential buyer organizations so that they can reach them directly to pitch their products and services. However, they find that company websites, Google search, and, increasingly even Hoovers, Jigsaw and other specialized contact providers, seldom provide anything more than switchboard numbers. Read our blog>>>
Select The Right Contact Provider And Boost Campaign Success
The marketable offerings are created, the email flyers, telescripts and other marketing collateral are ready. It’s now time for business development executives to reach out to the target market via email blasts and telephone calls in order to create awareness and generate leads. Read our blog>>>
Overdraft Opt-In Presents A Huge Opportunity For BPOs
The Federal Reserve Board of the USA has amended the so-called “Regulation E” to prohibit financial services institutions from charging overdraft protection fees for ATM withdrawals and one-time point-of-sale debit card transactions unless the customer has opted in to overdraft coverage. Read our blog>>>
Google Versus LinkedIN Advertising Rekindles The Quantity Versus Quality Debate
Having recently completed a month-long campaign using the recently-launched LinkedIN DirectAds PPC advertising platform, I can’t help comparing it with Google AdWords, the #1 PPC platform in the world. I’ve used the latter several times in the past, albeit not for the same product / service. Read our blog>>>
No PC, No Google
In the early days of the Internet, there was so much hype around what it could do that the common man was almost under the impression that it could do anything except make his coffee. Vendors of ERP, office automation and other high-tech products had to gently remind their customers that they needed computers to access the Internet. Now, in its Web 2.0 avatar, there’s so much buzz around Google, Facebook, Twitter and the like. For those interested in finding ways to improve their Windows environment, nothing seems to be coming their way. Read our blog>>>
Call Centers Can Cut Costs And Still Enhance Customer Experience
Websites of banks, telcos and other service providers make available a lot of generic information (e.g. interest rates) to their customers without asking them to log on. However, when the same customers telephone their call centers, why do they insist on knowing the account number, telephone PIN number and other info that’s virtually the equivalent of a voice log on? Read our blog>>>
Mine OOO Messages To Bolster Effectiveness Of Email Marketing
A recent email campaign we executed to announce the launch of our SAP CUSTOMER & PARTNER MAILING LIST gave us another occasion to be reminded about why we love Out of Office messages. You can mine OOO messages to bolster the effectiveness of your email marketing campaigns by growing and enriching your mailing lists. Read our blog>>>
GTM360 Launches SAP Customer & Partner Mailing Lists
With over 3,500 contacts of SAP customers and partners, our SAP mailing lists offer compelling value for SAP and other ERP service providers targeting existing SAP sites for upgrade, support, replacement and other services. More>>>
Price Decontrol Doesn’t Mean Inflation
In the context of oil, a recent Swaminomics column in the Times of India made a passing reference to the notion that “price controls do not quell inflation, and abolishing price controls won’t accelerate inflation”. Politicians and the average reader aren’t the only ones who’d disagree, as the author fears. I can easily imagine many marketers and others raised on cost-plus pricing model to find this notion highly counterintuitive. Read our blog>>>
Why Inbound Marketing for B2B?
Inbound marketing is now being increasingly adopted even by “conventional” B2B high-tech product and services vendors. More>>>
Security Can Be Frictionless
I was initially shocked to learn from this report released by ThreatMetrix last week that financial services firms worry more about fraud than customer convenience.On second thoughts, this shouldn’t be too surprising – after all, banks seem to be getting singled out for criticism for all kinds of fraud.
The Downside Of Generic Brands
Brands like Xerox, Maggi and, to a lesser extent, SAP, virtually represent their entire product categories. With a dominant market share in their respective product categories - Xerox in photocopiers, Maggi in noodles and SAP in ERP - such generic brands have not only enabled their owners profit in the native product categories but have helped them enter new product categories through brand extensions. It must surely be a dream to own a generic brand.
Differentiate By Catalyzing Executive Mandate
Package implementers and system integrators can go beyond their traditional arm’s-length entreaties about the role of executive mandate and differentiate themselves by acting as catalysts for its achievement.
Embrace Voicemail Messages To Trigger Action
In India, it’s customary for people to take calls on their mobile phones even when they’re busy in meetings or while they’re driving – most often only to tell the caller party that they’re busy at the moment and will call back later. Somehow, activating voicemail and leaving a signon message to do the same thing in an automated manner, is not common.
Mass Brands Can Acquire – And Retain – Customers Of Class Brands In This Recession
If there’s one thing that’s different about this recession from the ones before, it’s the permanent shift of customers from premium to value brands. In a recent report, McKinsey says that marketers of premium goods who are waiting for a return to normality following the recession may be disappointed. “Their customers have tried cheaper products—and actually like them”, warns the report.
Go To Market Process
Go To Market is what separates a great idea from blockbuster revenues. Packaging the idea into a marketable offering, presenting it through marketing collateral, and generating qualified leads for it via targeted campaigning -- these are the key steps in the go to market process. More>>>
Any idea, product or capability must be marketable in the first place. Therefore, marketability is the first and arguably the most critical element on which they should be evaluated. Offering, campaigning and sales have a much better chance of succeeding if the idea, product or capability is marketable. More>>>
GTM360 uses the STRADOF framework to identify differentiators in its clients' offerings. STRADOF stands for STructured Methodology for RApid Development OF Differentiators. STRADOF looks beyond features, examines the attributes of the Total Ownership Experience and goes on to provide a structured methodology to develop a set of credible and ready-to-use differentiators for a wide range of "high-tech" products. More>>>
Five Tips To Boost Inside Sales Effectiveness
Realize that your inside sales team is at the tailend of your go to market process and can be effective only if it's equipped with upstream go to market elements like marketable offerings and supporting collateral. Giving them a mailing list and telling them to make cold calls won't work. More>>>
SEO Or SEM?
Broaden Markets With Multilingual Support For Your Products
Traditionally, multilingual software applications and Web sites allowed users to select a language from a list containing multiple languages at the set-up and log-in stage. The language was then installed and displayed on all screens, menus, and help text. That sufficed when the application’s use was confined to a single language at a time.
Boosting Cold Calling Effectiveness